I’ve sent the request for a webshop account but haven’t received the information to login?
Thank you for submitting the information for your webshop account! We will make sure to create your account as soon as possible. You will receive an email with the needed information to login on your webshop account within 2 working days. Haven’t received any information after this time? Please contact us so we can help you get it.
I’m in search of a product but I can’t find it anywhere?
The webshop is sorted based on the index from the catalogue and the assortment and pricelist. All products are ranged in a category or subcategory.
You can also make it yourself easy and use the search option in the right upper corner of the screen. Are you not getting the result you’re looking for? There is a possibility that this product has been removed out of the assortment. To make sure, please contact us to help you.
When will my order be delivered?
You can choose your own delivery date while placing the order online. When ordered before 07:00 AM, we will try our best to deliver this order to you the same day.
My location is not near Amsterdam and I have regular delivery days. When will I receive my order?
You can choose your own delivery date while placing the order. Please keep your own regular delivery days in mind when choosing the date. When you’ve selected a date which is not one of your regular dates or whether it’s not possible to make the delivery that day the date will be changed automatically to the first possible delivery date. You’ll not receive an extra notification of this change.
Is it possible to deliver my order to another location?
Yes, of course. Please contact us after placing the order to give us the correct delivery adress by mail using firstname.lastname@example.org or by phone +31 (0)20 659 7278.
Do I need to pay directly while placing an order online?
No, it is not. We use the same payment period that has already been agreed with you. You will receive the invoice from us as usual, after which you transfer the payment within 14 days by bank or it will be automatically debited from your account.
I just placed my order but I forgot to add something. Is this still possible?
Yes, no problem. Please contact us by email using email@example.com or call us on +31 (0)20 659 7278 and let us know what you’d like to add.